Refund & Cancellation Policy

Effective Date: February 20, 2026

1. Overview

We understand that plans can change and aim to be fair to our clients. However, due to the highly personalized and time-intensive nature of our consultation and application services for studying in Germany, our refund policy is structured as follows. Please review all details carefully before committing to any service package.

2. Refund Policy

Our refund eligibility depends on the stage of service delivery and the type of package purchased:

3. Cancellation by User

You may request to cancel your service at any time by contacting us in writing. To initiate a cancellation request:

• Send an email to info@bachelorsingermany.com with the subject line "Service Cancellation Request"
• Include your full name, registered email address, and order/invoice number
• Specify the reason for cancellation (optional but appreciated)

We will process your cancellation request within 5-6 business days and notify you of the outcome via email. If eligible for a refund based on our policy, the refund will be processed to your original payment method within 7-10 business days after approval.

4. Cancellation by Us

Bachelor's in Germany reserves the right to cancel your service at any time for reasons including, but not limited to:

• Non-payment of fees or failure to complete payment within the specified timeframe
• Providing false, misleading, or fraudulent information during registration or application
• Engaging in illegal, unethical, or inappropriate behavior
• Violation of our Terms & Conditions
• Abusive or threatening conduct toward our staff or consultants
• Failure to provide required documents or information after multiple requests

In the event of service cancellation by us, we will provide you with a pro-rated refund for any unused portion of the service, calculated based on the work completed up to the point of cancellation.

5. Processing Time

All approved refunds will be processed within 7-10 business days from the date of approval. Refunds will be credited to the original payment method used during purchase. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

6. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party fees including university application fees, visa fees, or translation services
• Consultation sessions that have already been conducted
• Digital materials or resources that have been accessed or downloaded
• Administrative or processing fees

7. Questions and Clarifications

We encourage you to carefully review our service packages and ask any questions before making a purchase. Our team is available to clarify any doubts regarding our services, pricing, or refund policy. Please feel free to reach out to us for any clarifications before committing to a service.